Here we go - a place for me to prattle on and on and no chance of getting interrupted!! Brace yourself, I can be quite the smartass and one of my favorite mediums to work in is sarcasm. Understand that I LIKE the view from my soapbox and I get things all out! Let's have some fun now...
Wednesday, November 12, 2008
Credit cards must die - or at least the people who work for the banks that issue them
Okay, I know there will be people who will say this situation is my fault and I should just own that and be responsbile - and all of you are cordially invited to kiss my arse because if you bother to read the whole thing, you will see the issue is NOT my responsibility at all. If you still disagree, great, write your own blog about it - this is my space to rant!
Lets go all the way back to the 30th of October when our WaMu payment was due. For various reasons, mainly due to the current economy, we simply didn't have enough money to go around and the bill went unpaid. Roll forward to last Thursday, Nov 6th. We got the first call from WaMu advising me that the bill was past due, and thanks to additional fees and such now it was over the limit as well. Nice. I told the gentleman who claims his name was Steve but his hindu accent was so thick I could barely understand him, I said we would be paying them via ETF on next Wednesday, the 12th. I even gave him a minimum payment amount and asked if the account could please be noted since we were late. I owned that we didn't pay on time and it was now costing us thru the nose but we were going to pay them on the 12th and thank you for calling to let me know, have a good day. This was about 8:45am when he called. Between that time and 9pm that night, we got 7 more calls from Wa Mu. SEVEN MORE in about 12 hours, after I had given the info to "Steve" and thought all was well. Friday comes, we got 9 calls from them between 8am and 9pm. Woke Zane up with the last call - thank you very much. I told the 3rd caller (first two came in before I got out of bed) the exact plan I had told "Steve" 24 hours earlier, but in a less friendly tone. Still cordial, but terse. Saturday... seven more calls - three of them DURING the Gator game which was an 8pm game so it was kinda late if you ask me. I told the mid-day caller the exact same plan as I told "Steve" 48 hours previous and "Tom" 24 hours earlier, which had not changed other than in my tone of voice. Well, maybe a few words were now different but as none of them speak English well enough to understand, no worries. Sunday....day of rest, beautiful day. Six calls this day and one was answered with the same plan again detailed in loud, small and some very nasty words for "Sheila" to put on my account. I asked for a supervisor but she refused to transfer me so I questioned her parentage a bit, added some colorful animal parts references and eventually hung up on her. Monday now. Any guesses on the number? Nine. Nine calls that I heard - I did put the phone in a drawer for a bit and our caller ID doesn't stack them up, just writes over the repeated numbers. I did answer three of them. Not nicely, didn't care to be nice at this point. I am trying to work, take care of the kids and these ......people..... are calling me more than once per hour on average now. I called in to the "customer service" number off our statement, demanded to talk to a person whose FIRST language was English and was refused multiple times. I took a few minutes to gather my thoughts, tried to be nice and repeated my plan, now under 48 hours until payment will post mind you, and thought just maybe I had gotten thru with "Vida" which may or may not be her given name. They called 3 more times after the 45 minutes she and I were on the phone mind you but I let it go to voicemail....somehow. One of those times hubby answered and told them if they called us once more we would not pay them and if they think we are kidding then just try me! Now we're up to Tuesday, November 11. Anyone who knows me also knows that I have issues with the number 11 11 and hey, today's date is just that. Too bad they didn't know about that, might have saved them a lot of time and a lot of hearing me speak loudly in small but colorful words without letting them speak but demanding to be put thru to a supervisor. The calls began at 8:20am. I was awake but wasn't out of bed for the first one, but when I got out of the shower at 8:30, the phone was ringing. Guess who!? I didn't answer it as the kids were waking up and they are far more important. I get them settled with morning drinks/foods/TV (yeah I said it, TV) and at 8:45 the phone rang again. It was them. That is three calls in 25 minutes, while I am trying to have time with my kids. That did it. I snatched the phone up - see and there is a problem with cordless phones, you can't snatch them up or slam them down with any authority - and simply said "WHAT?" To this "Bill" replies with "Is this Michelle?" like he is my best friend or something. I ask, "who did you call?"....silence...."Is this Michelle Vance?" Again, phone getting quite cold with the tone of my voice, "who did you call?" He then proceeds to try and get assertive which was a fatal error and he needs to thank God (or whomever) that I really can't reach thru a phone and kill someone and I ended up shouting to put me thru to a supervisor NOW or hang the $%^& up and stop calling me or I will hunt you down and kill you, your family and your friends. I was a bit miffed you see. I pressed the 'off' button on my handset with much too much force - the best you can do with cordless when you want to slam down the receiver. Then I called WaMu's "customer service" number and went thru all of the BS again, for the fifth time in five days if you're keeping count. Got thru to "Vida" again, she says she cannot help me but will transfer me - actually hung up on me. Called right back, got thru to "Roberta". Sounds like an English speaking person, we talk, me much louder and emphatically. She assures me she is noting our account right now, the calls will stop so long as our payment is made on the 12th as promised. She says she blocked any further calls thru the 14th to allow time for processing the payment. Anyone care to guess what happened 90 minutes later? Yep! Another call from WaMu. I let it go to voicemail while I gathered my notes from all the calls and I called back in. Spoke with Nicole and Lori this time. Mind you I was on hold for more than 10 minutes for this to happen, but still. Between Nicole and Lori I was on hold and my call waiting beeped. GUESS WHO?!?!?! I mean, really. I am on the $%%^&^#^%& phone for the umpteenth time with these jerks, trying to get ONE of them to do their damn job and I look at the caller ID on the handset while on hold for this process and damned if they weren't calling me AGAIN!!!!! I told Lori this and asked her to please note that if I got ONE more call from them, they would not get one penny from my pocket EVER. Turn me over to collections I do not care but if you call me again I will become your worst nightmare and you not only will not get paid, your employees will be harrassed constantly because I work from home, have a cable modem and a redialer program on the VOIP line and I am not afraid to use it. I explained that a credit card is unsecured debt and if they would like to get the funds, they will leave me the hell alone and we will pay them as we have always paid them save for this one time. Oh yeah, did I mention this whole ordeal is because we are (now) 7 days late on a $62 payment for the FIRST time ever?
Credit cards are a necessary evil but they are indeed EVIL. Our WaMu card will be mailed to them in many many tiny pieces with a scathing letter and I don't care that it will make no difference to them, at least I got it out of my system. I may just not pay them anyway now. It's the principle now. I did point out that their own company had to be bought out or go out of business so surely they understand not paying a bill on time once.....likely more. They didn't care for that comment nor did they have an answer for it.
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3 comments:
This is harassment and a violation of the Fair Credit Reporting Act. I can't find the exact wording, but I'm sure that Clark Howard or Dave Ramsey would have more information. You should call the FTC and report WaMu.
Oh Michelle...you are FAR more patient than I would have been. That is such harassment!! I would cut the card up and dump some baby powder in the envelope just to freak them out!!! (no no no...don't do that. You would have the FBI banging down your door thinking you were a nut)
Don't answer the phone...(thats the name of a horror flic isn't it :) )
i got a similar call from Bank of America, i had broken my knee cap & was out of work for 7 weeks, however, i too was late on the payment & knew i would get a few calls unless i could pay it, it took them less then the 7 days i was late to make that wonderful call to me....i was threatened that if i didn't give them my bank info over the phone that they would send out a sheriff's officer to me so i would then have to go to court, i told them to go ahead because i was home & unable to leave, {let alone i don't ever give out my info over a phone, she laffed & said, well that's too funny cuz we have it on file, i told her that if she/they touched my account they would never hear the end of it}...& that i would be happy to hobble to the front door to unlock it for them, just have them call me when they pulled up, needless to say the lady i spoke to said they were on the way & would be there in less then 10 mins & then bothered to tell me how lazy i was for not working & how could i support my family like this...i told her to back off, cuz if the sheriff was on the way i was sending him/her to her next...then i hung up on her, noone ever showed up from the sheriff's office (i knew she was bluffing)...got another call 20 mins later from her again, she started with the foul language, i didn't say a word, i waited until she was done, said 'are you done now with all the insults?' she said yes now what are you going to do to pay this bill...i said well 1st off, i'm gonna do everything in my power to get your butt FIRED, then i'm gonna sue you & the company for harrassment, thanks - you just paid my bill plus any others that i happen to get behind in while i am in bed unable to work, have a great day...then hung up
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